SYSTEM STATUS: ONLINE | ACCEPTING NEW AGENCY PARTNERS FOR Q3
Partnership Framework

Terms of Service

Governing rules, flat-rates, billing models, and wholesale markup guidelines.

01. Relationship Structure

Rootvertex is a B2B technical partner. We operate as an independent contractor providing unbranded, white-label backend development services to the contracting Agency. We do not maintain any direct contract, legal, or financial relationship with the Agency's end-Clients.

02. Flat-Rate Scoping and Quotes

All projects are scoped individually based on briefs, wireframes, designs, or sitemaps provided by the Agency. Once we issue a flat-rate project quote, that price is locked. No hourly billable surprises, scope creep, or unexplained fee increases will occur, unless the Agency requests structural changes outside the initial project brief.

03. Markup and Retail Pricing Rights

The Agency has complete, unrestricted freedom to mark up, bundle, and package Rootvertex’s wholesale pricing for their clients. Agency owns the client relationship, dictates billing, and pockets 100% of the retail markup. Rootvertex will never publish prices, rates, or wholesale structures to Client eyes.

04. Milestones and Payments

  • **Standard Builds:** Projects require a standard fifty-percent (50%) upfront deposit to begin development. The remaining fifty-percent (50%) balance is due upon successful staging review and approval, immediately prior to migration or launch.
  • **Retainer Engagements:** Ongoing development arrangements or SLA-supported retainers are billed in advance on the 1st of each calendar month.

05. Revision Policy and Sign-Off

Each flat-rate build includes two (2) complete rounds of functional or structural styling revisions based on the original design brief. Revisions must be compiled and requested during the staging phase. Launching, migrating, or handing over credentials to Client constitutes final structural sign-off on the deliverable.

06. Code Warranty and Bug Support

Developer provides a strict thirty (30) day functional warranty on all custom WordPress development, integrations, and Python scripts from the date of final site migration or script delivery. Any bugs, structural errors, schema issues, or broken elements resulting directly from our development are resolved free of charge.